Professional Services

View quincy harley, jr.'s profile on LinkedIn

Training Solutions | Project Management | Needs Analysis | Service Delivery

Quincy Harley, Jr.

Information Technology Services and Solutions Provider

Contact

Email:        qharleyjr@gmail.com
Profile:      www.linkedin.com/in/qharleyjr

BIO

Quincy is an Information Technology professional with 20+ years experience in application training, project management, and software support. He has served as project lead on numerous enterprise-wide product rollouts. Quincy has a proven ability to lead seamless software implementations and delivers client-driven technical solutions that improve proficiency margins and workplace productivity. Adept in analyzing business requirements, he possesses excellent communication, motivational, and management skills. Quincy seeks a challenging role to leverage his technical and industry expertise with his instructional and coaching talents for organizational and personal growth.

Professional History

Director of Consulting Services, FORBiES.com

Providing:

  • Needs analysis, business process review and productivity improvement guidance
  • Project management for new product deployment
  • Transition management
  • Application training and  support
  • E-content development and instructional design.
  • Application development
  • Corporate branding, Web development and Internet prescence services

Training Coordinator, Kirkland & Ellis LLP, San Francisco

Key Deliverables:

  • Provided onsite technical training and support for the San Francisco and Palo Alto offices.
  • Provided advanced and support-level training for trainers and help-desk staff.
  • Composed and delivered custom training modules to support attorney, practice, and department needs; delivery methods included e-learning, remote training, and joint aided design classes.
  • Managed contract trainers and support staff during firm-wide projects and new application rollouts, including the Lotus Notes to Outlook mail migration, the Avaya Phone system deployment and the MS Office 2007 upgrade.
  • Creator and administrator of SharePoint portal for the San Francisco and Palo Alto offices.
  • Designed and published monthly training calendar listing available offerings that staff can select and register for classes. This model was adopted firmwide and became the standard across all Kirkland offices.
  • Liaised with the firm-wide technical support department to provide both first and second level application support.
  • Delivered onsite training and support to our London office during Document Management System (DMS) implementation, Word 2007 upgrade, and Outlook mail migration.
  • Oriented new international staff in Hong Kong, and Munich via remote classroom tools.
  • Worked closely with desktop applications deployment and development teams by providing quality assurance feedback during design, review, and implementation phases of new application rollouts.
  • Conducted ‘Partner Coaching’ sessions on both technical and soft skills to improve attorney productivity.

Training and Application Support Specialist, Kirkland & Ellis LLP, New York

Key Deliverables:

  • Initially employed as an independent consultant, provided support and training for firm-wide deployment of iManage Document Management System.
  • Joined the firm full-time as Software Trainer and Application Support Specialist, leveraging my in-depth knowledge of applications with my advanced communication skills to provide a wide range of technical solutions.
  • Developed and conducted training in various software applications for legal and administrative staff.
  • 2006 recipient of Employee Recognition Award for Outstanding Support.

Independent Consultant, various locations

  • Provided IT solutions to various clients. These solutions included training, support desk management, course development, and software implementation. For an abridged list of clients and work please see ‘Work History – Independent Consultant’, page 3.

Senior Trainer, Productivity Point International, New York

Key Deliverables:

  • Conducted introductory through advanced application training for various legal and financial clients.

Training Manager, PCLC, Inc., Philadelphia, New Jersey, & New York

Key Deliverables:

  • Managed training team in three regional offices.
  • Coordinated the schedules of the training staff.
  • Supervised the design of instructional materials for instructor-led training.
  • Hired staff, mentored new trainers, created cross platform career paths, and conducted performance reviews.

Comments and Replies SOOO welcome!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s